Senior Associate- Global Benefits

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

Job Responsibilities

• Be responsible for the benefits administration for client’s employees located in APAC/EMEA region.
• Resolves cases and enter benefits data in the system for our client’s employees.
• Collaborates with the client to resolve requests they may have related to a project or an escalated employee issue.
• Defines the processes to support the service delivery of the International Benefits solution aligned to the global strategy, from a process and client value creation perspective.
• Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective.
• Contributes to projects utilizing standard project management disciplines.
• Takes an active part in process transition from client to Strada office.
• Works daily with other Strada colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees.
• Develops reports utilizing various data extraction tools to meet client plan rules and/or resolve issues.
• Develops benefits system for new client project requests based upon complete plan rules.
• Problem solves issues by analyzing benefits system to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue.
• Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications.
• Provides creative solutions to continuously improve and optimize client delivery.
• Participates and takes lead in system testing during Internal Acceptance Testing and supporting User Acceptance Testing.
• Takes additional responsibility and leadership in coordinating the colleagues and mentor them.
• Responsible for timely escalation of production-related issues with the team.
• Work closely with team leads and clients in maintaining the SLAs.
• Responsible for timely escalation of production-related issues.
• Work closely with team leads for RCAs and team performance improvement initiatives.
• Identifies and suggests ways in which systems and procedures can be improved to enhance the business.

Requirements

• 3 Years of experience in Benefits/HR operations.
• Excellent in MS Office applications – particularly Excel and Word.
• Process implementation & automation experience will be an added advantage.
• Ability to coordinate clients and TPV.
• Procedure (SOPs, Work Instructions, RCAs) writing experience.
• Extensive analytical and problem-solving skills.
• Strong attention to details. Keen and willingness to learn.
• Great time management skills.
• High level of self-motivation and proactivity.
• Commitment to achieve deadlines.
• Willingness to work in rotational & night shifts.

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.