Job Description
Who are we looking for?
You are someone who enjoys helping people and thrives in a structured, fast paced contact centre environment. You communicate confidently, stay calm under pressure, and bring a positive, solutions focused attitude to every interaction.
To succeed, you will bring:
• 1 to 2 years of customer service experience (call centre, retail, pharmacy, or similar)
• Strong verbal and written communication skills
• Confidence handling high call volumes and multiple enquiry types
• Excellent problem solving skills and attention to detail
• Ability to remain composed and empathetic during challenging calls
• Experience using CRM or contact centre management systems
• Understanding of privacy, data security, and compliance requirements
• A team mindset and willingness to adapt in a fast changing environment
• Certificate III in Customer Engagement (desirable but not required)