Freight Forwarder, Import

Deliver a customer-first experience by providing clear, timely updates and proactive communication on all shipments.

Manage end-to-end import workflows, ensuring each shipment meets customer requirements, timelines, and expectations.

Build strong relationships with customers and stakeholders, acting as a trusted point of contact and advocating for their needs.

Respond to customer enquiries, bookings, and quotations with a focus on service quality, accuracy, and responsiveness.

Monitor shipment progress, resolve issues proactively, and ensure milestones are met to maintain a seamless customer experience.

Ensure compliance with DSV standards while maintaining high data quality in CargoWise One and contributing to shared team communications.