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• Deliver a consistently high standard of customer service across both Import and Export shipments
• Liaise professionally with customers, overseas offices, and internal colleagues via phone and email
• Update, check, and maintain accurate shipment information within DSV systems (full system training will be provided)
• Plan and coordinate export trailers for Northern Ireland and Ireland
• Provide timely Proof of Delivery (POD) to customers and overseas offices upon completion of shipments
• Investigate, resolve, and follow up on customer and operational queries to ensure prompt resolution of any issues
• Monitor shipments closely, following up on collections and deliveries
• Complete general administrative duties accurately
Job Description
• Deliver a consistently high standard of customer service across both Import and Export shipments
• Liaise professionally with customers, overseas offices, and internal colleagues via phone and email
• Update, check, and maintain accurate shipment information within DSV systems (full system training will be provided)
• Plan and coordinate export trailers for Northern Ireland and Ireland
• Provide timely Proof of Delivery (POD) to customers and overseas offices upon completion of shipments
• Investigate, resolve, and follow up on customer and operational queries to ensure prompt resolution of any issues
• Monitor shipments closely, following up on collections and deliveries
• Complete general administrative duties accurately