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Job Description
- Billing Support - Bill shipments according to the SOP.
- Complete all shipments pulled in the daily workload due for billing on a daily basis.
- Report irregularities as per SOP and Global KPI. Perform proper escalation when necessary.
- Promote and initiate process improvement. Participate actively on projects that may lead to process efficiency.
- Meet and/or exceed expectations as defined on the SLA.
- Prepare daily and weekly volume reports.
- Ensure accuracy on work outputs.
- Participate in team huddles and stakeholder meetings.
- Attend operational calls and perform internal audit
- Actualize team weekly health check reports when needed.
- Work under the direction of a Team Leader.