Back to jobsEnsure the accuracy of all receiving and shipping documents.
Job Description
- Gather and maintain all data and records relative to shipping and receiving activities.
- Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
- Prepare any reports concerning customer service as required by supervisors.
- Assist in resolving any discrepancies.
Data Entry
- Operate the computer terminal in a proficient manner.
- Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Answer phone calls and operates various types of office machines and computers necessary to perform duties.
- Greet customers and visitors to the office.
- Effectively correspond with customers as required.
Communication
- Answer incoming telephone calls in a cheerful, courteous, and timely manner.
- Promptly route each call to the proper party, taking messages when necessary.
- Assist callers with general information and inquires.
- Direct visitors to appropriate department.
- Assist drivers at check in window various times though out the day.
OTHER DUTIES (Site Specific)
- CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
- Work overtime as dictated by business whether mandatory or voluntary.
SUPERVISORY RESPONSIBILITIES
- None
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
- Must have a high school diploma or general education degree (GED).
- 1 year experience in Customer Service-related capacity
- Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
Certificates, Licenses, Registrations or Professional Designations
- N/A
-
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
- Intermediate computer skills
- Proficient with MS Office Applications
- WMS functions
Language Skills
- English (reading, writing, verbal)
- Business writing proficiency
Mathematical Skills
- Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other
- Strong attention to detail accuracy and accomplish job task in a timely manner.
- Ability to perform duties with minimal supervision or guidance.
- Ability to multi-task
- Effective communication skills
- Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
PREFERRED QUALIFICATIONS
- 1-3 years warehouse/logistics support experience
- 2-3 years’ experience in Customer Service-related capacity
PHYSICAL DEMANDS
Occasionally
- Handling/Fingering, Sitting
Frequently
- Bending
Constantly
- Walking and Standing
Ability to Lift/Carry and Push/Pull
- 21-50 pounds
- Reach above shoulder, reach outward, squat, or kneel.