Retirement Plan Manager

What You'll Do:

Lead Retirement Plan Operations & Administration

• Oversee day-to-day operations for SSP’s 401(k), pension, and deferred compensation plans to ensure accuracy and compliance.
• Administer plan eligibility, enrollments, contributions, distributions, loans, and related plan activities.
• Maintain strong operational controls and documentation that support reliable plan administration.
• Identify opportunities to improve processes and strengthen operational efficiency.

Manage Vendors & Resolve Operational Issues

• Serve as the primary operational contact for retirement plan recordkeepers, trustees, actuaries, and auditors.
• Monitor vendor performance, service levels, and data accuracy across plan operations.
• Escalate and resolve operational issues quickly while strengthening processes with vendor partners.

Support Team Members Through Education & Guidance

• Provide clear and responsive guidance to team members regarding retirement plan features and options.
• Partner with HR, Payroll, and Finance teams to address plan questions and troubleshoot issues.
• Support development of retirement communications including enrollment materials and required notices.
• Promote team member financial well-being through accessible retirement resources.

Ensure Compliance & Strong Governance

• Maintain compliance with ERISA, IRS, DOL, and other regulatory requirements.
• Keep retirement plan documents, amendments, and administrative procedures accurate and up to date.
• Support regulatory filings and ensure all compliance activities are completed on schedule.
• Stay current on industry changes and regulatory updates to strengthen plan governance.

Support Audits & Maintain Data Integrity

• Coordinate annual retirement plan audits with internal teams and external auditors.
• Gather and reconcile plan data while partnering with Payroll and Finance to address discrepancies.
• Document corrective actions and support improvements that strengthen plan controls.

Lead Team Collaboration & Service Excellence

• Provide day-to-day guidance and organization for team members supporting retirement operations.
• Partner with HR and operational leaders to ensure consistent service delivery across the business.
• Foster a collaborative and accountable team environment aligned with SSP’s values.

Drive Operational Excellence & Continuous Improvement

• Review workflows to identify opportunities for automation and efficiency improvements.
• Use data insights to evaluate plan performance and identify trends.
• Champion continuous learning and operational excellence within retirement program administration.