Job Description
Role
Store Manager
Job Level/ Designation
M1
Function / Department
Retail
Location
Kerala
Job Purpose
To manage the profitability of the company owned store
Key Result Areas/Accountabilities
Sales
1. Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a VodafoneIdea store
2.Ensure and monitor quality of acquisition through the store
Revenue
-Deliver revenue targets for the store
-Increase revenue per footfall by aiding customers purchase decisions
RoI
- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
-Manage churn and achieve customer satisfaction for walk-in customers
Store Management
-Ensure adherence to store processes in terms of documentation and systems
-Ensure infrastructure / store upkeep
-Maintain availability of stock at the store while adhering to norms
-Ensure appropriate placement of pop-ups and product displays at store
Marketing
-Execute marketing, branding and promotion activities
-Ensure fliers/ brand POS are available at store
-Resolve channel-specific issues within specific timelines
Core Competencies, Knowledge, Experience
- Store Management
- Team Management
Must have technical / professional qualifications
- Graduation Must