Back to jobsDeliver a responsive and customer focused homeownership and leaseholder service which meets the needs of current and future homeowners and leaseholders and the wider community, identifying and implementing improvements, in line with Sanctuary Housing Services' business plan
Effectively resolve ownership and leaseholder enquiries within the relevant quality and regulatory frameworks and procedures, ensuring that actions and outcomes are recorded accurately and promptly in line with Data Protection and other relevant policies
Develop and maintain relationships with key internal and external stakeholders to ensure the effective management of housing services to owners including those living on mixed tenure estates, identifying any shortfalls in service delivery and ensure these are acted upon or escalated, as necessary
Ensure that communication in verbal and all written forms complies with Group policy and customer service frameworks to meet standards of accessibility and contribute to the quality of customer service for all stakeholders
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Homeownership Services Officer
Adderbury, OxfordshireGBP36K - GBP38K / yearPosted 6 days ago
Full-timeonsitemid