Back to jobsProvide expert consulting in business and user needs. Understands how to gain an understanding of current and future business environment; in detail, to effectively anticipate, identify and fully meet the business needs.
Analyze end-to-end, complex business processes and coordinate with other departments to develop and implement solutions to information needs. Advises on the impact(s) of technical changes to cross-functional processes.
Identify, propose and influence solutions and define & document business requirements to complex business problems.
Coordinate necessary training, change management and communications associated with system implementations.
Anticipate user concerns and questions, and provide proactive, timely and professional communications or delegate as appropriate.
Provide a key contribution to business cases for complex and cross functional projects and initiatives. Develop supporting materials to justify investment.
Support the business in the production and implementation of the multi-year people, process, or technology roadmap.
Act in a Governance role for user and business communications related to suggested process, and technology enhancements.
Lead steering committee with Business and other teams that define, review and approve requirements for enhancements.
Provides oversight and high-level review of results affecting people, process, or technology.
Provides leadership on the business analysis work that has strategic importance for the business and user needs.
Keeps abreast of best practices and trends in utility business systems applications through attendance/involvement in conferences, seminars or forums.
Provides mentorship and guidance to less experienced employees.
