TP- HELP DESK TECHNICIAN

Responsible for serving as the first point of contact for end-user technical support, providing timely resolution of hardware, software, and connectivity issues. The Help Desk Technician will have strong customer service skills and a solid foundation in troubleshooting common IT problems. This role is responsible for deploying and maintaining workstations, managing user accounts within Microsoft 365, and troubleshooting day-to-day IT problems. The candidate must possess good technical aptitude, written and oral communication skills, and the ability to interact professionally with people at all levels of the organization. Additionally, they must be detail-oriented with the ability to prioritize and manag