Job Description
Position Title: Clinic CCMA
Department: Newton Specialty
Reports To: Clinic Clinical Manager
Direct Reports: None
FLSA Classification: Non-Exempt
Position Summary
The Clinic CCMA is responsible for providing patient care in the office setting. Provides care that meets the psychosocial, physical and general aspects of care; meets the communication needs of patient and family; provides care that reflects initiative and responsibility indicative of professional expectations, under the supervision of a Registered Nurse, and/or practitioner. Maintains regulatory requirements, clinical and office policies, procedures and standards.
Communicates with practitioners and team members about patient's clinical condition, including results of diagnostic studies and symptoms.
General Duties, Tasks and Responsibilities
- Adheres to scheduling template guidelines when scheduling new and return appointments; keeps schedules current; documents no show, rescheduled and/or cancelled appointments; creates telephone encounters as needed or directs calls to the appropriate staff for triage; schedules and follows-up on referral appointments and/or testing/procedures.
- Releases medical records appropriately per policy; obtains proper authorization; follows medical records documentation guidelines regarding timeliness of reviews and completeness of documentation.
- Records chief complaint and obtains and documents accurate and thorough patient medical history including pertinent history, current medications, identified health risk factors and other needed information.
- Completes prior authorizations for medications/diagnostics/procedures; notifies patients of results/calls in a timely manner.
- Assists practitioner(s) with procedures; utilizes other departments to provide interdisciplinary care as appropriate; utilizes pain management techniques.
- Prepares and administers medications based on age / clinical condition of the patient per policy and standards of care; manages supply of medications and contacts pharmacy as needed to ensure uninterrupted medication therapy.
- Educates the patient/ family regarding treatment plan and follow up instructions given per practitioner instructions including any education handouts.
- Communicate effectively with other specialties and disciplines to ensure continuity and quality care is maintained.
- Performs all aspects of the position in an environment that optimizes patient safety and reduces the likelihood of medical/healthcare errors; utilizes established hand-off communication protocols; maintains the security of the department.
- Prepares necessary supplies and equipment needed for required procedures; cleans and sends instruments to appropriate department for sterilization; ensures equipment is in working order and properly maintained.
- Completes medication refill requests and new prescriptions as delegated by practitioners.
- Complies with all established safety procedures to ensure a safe environment for patients, visitors and staff.
- Cross-trained to all specialty clinics for coverage options.
- Participates in performance improvement activities
- Performs other duties as assigned
Education Requirements
- Completion of an accredited Medical Assistant Program Required
Certification/Licensure Requirements
- Current (CCMA) Medical Assistant Certification Required
- BLS Required
Experience Requirements
- CCMA minimum 1 year Preferred
- Physician Office minimum 2 years Preferred
Computer Skills
- Strong computer skills with the ability to navigate EMR programs
Additional Skills
- Excellent communication and customer service skills
- Strong interpersonal, organizational and time management skills
- Ability to multi-task, prioritize and work independently in a team environment