Job Description
Job Responsibilities
Employee Lifecycle Management
• Manage end-to-end processes for joiners, leavers, and internal transfers.
• Coordinate pre-boarding, onboarding (including induction schedules, office tours, medical insurance), and exit formalities (termination checklist, reference letters).
• Ensure timely and accurate employee communications (e.g., new joiner and exit announcements).
HR Operations & Compliance
• Act as the local point of contact for HR tasks not covered by GPS Hub, providing in-market support for activities such as wet signatures, visa documentation, compliance documentation, compliance paperwork and physical document handling.
• Maintain accurate employee records and ensure HR policies and procedures are up to date.
• Support tax compliance for international transfers and manage related data and invoicing.
HR Systems & Employee Support
• Provide guidance to employees and managers on self-service transactions and HR portal navigation.
• Provide hands-on support to managers unfamiliar with digital tools.
• Support HRBPs in resolving employee queries and ensure timely ticket closure through timely ticket closure through collaboration with GPS.
• Maintain accuracy of HR data and assist in HR reports and data validation for region.
• Serve as liaison between HRBPs and GPS for process alignment and case resolution.
Process Excellence & Continuous Improvement
• Identify operational gaps, inefficiencies, and recurring issues within HR processes and propose practical, hands-on improvements.
• Drive continuous improvement initiatives to enhance service quality, cycle time, and employee experience.
• Support implementation of global or regional HR process changes and ensure smooth local adoption.
People Cost Management & Workforce Analytics
• Manage people cost planning and tracking, including headcount monitoring, budget preparation, accrual submissions, variance analysis, and regular reporting.
• Perform hands-on organizational and people cost simulations to support workforce planning, restructuring, and business scenarios.
• Prepare custom ad-hoc reports related to compensation, payroll cost, benefits when requested
• Partner closely with Finance and HR Business Partners to ensure accuracy and alignment of people cost data and assumptions.
HR Vendor & Benefits Management
• Manage day-to-day relationships with HR and benefits vendors, ensuring service delivery meets agreed service levels and contractual terms.
• Monitor vendor performance, resolve operational issues, and escalate risks as needed.
• Support vendor selection, renewal, and contract management activities by providing operational input, cost analysis, and performance feedback.
• Manage the entire PO lifecycle and invoicing process.
Governance, Compliance & Stakeholder Collaboration
• Support internal and external audits by preparing documentation, validating HR data, and ensuring adherence to internal controls and local labor regulations.
• Ensure HR operational activities comply with local legal requirements and company policies.
• Collaborate closely with HR Business Partners, Payroll, Finance, and Global People Services teams to ensure seamless delivery of people processes