Senior Systems Engineer

As Senior Voice Engineer, you will be responsible for the engineering, support, modernization, and lifecycle management of Williams-Sonoma’s global voice and telecom environment. You will help improve platform reliability, interoperability, security, scalability, and operational efficiency across Avaya, Microsoft Teams Phone, Cisco Webex Calling, session border controllers, carrier services, and contact center integrations. This role is ideal for a hands-on voice engineer with deep telecom expertise, strong operational judgment, and the ability to troubleshoot complex multi-vendor calling environments. You will partner closely with architects, senior engineers, operations teams, carriers, and business stakeholders to deliver reliable voice services, improve day-to-day operations, and contribute to the continued evolution of enterprise voice and contact center engineering.