Referral Specialist - USFTGP UMSA Patient Access Cen

The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers.

Required Skills

High School Diploma or Equivalent - Required.

2 years of customer service experience in healthcare - Required.

Duties & Responsibilities 
• Process and track patient referrals for all departments for timely transfer of patients and records
• Receive and review individual productivity reports to self monitor and improve performance if required
• Identify and route patient appointment information to the correct recipient via computer database and/or telephone calls
• May assist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages 
for authorizations