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Job Description
Leadership & Stakeholder Engagement
- Lead, develop, and mentor a team of External Manufacturing Leads / Site Relationship Managers.
- Act as one of the senior point of contact for CMO leadership teams and internal cross‑functional executives.
- Represent external manufacturing in enterprise governance: S&OP, Portfolio Review, Risk Councils, and Supply Leadership Teams.
More specifically, the incumbent will have 5-7 direct reports and an overall team of 40+ employees and will be expected to:
- Set clear goals and expectations for the team aligned with organizational objectives.
- Provide guidance and motivation to keep the team engaged and productive.
- Act as a role model for professionalism and company values.
- Monitor progress against goals and KPIs.
- Identify and resolve issues that hinder performance.
- Conduct performance reviews and support professional development.
- Address conflicts promptly and fairly.
- Coach and mentor team members for growth.
- Identify training needs and arrange learning opportunities.
Key KPIs & Performance Measures
Supply & Operations
- OTIF (On‑Time In‑Full) – Portfolio target (e.g., >98%).
- Adherence to Master Production Schedule – Weekly & monthly performance.
- Cycle Time Performance – Relative to agreed standards and continuous improvement targets.
- Batch Success Rate / Right‑First‑Time.
- Yield Performance – Actual vs. standard and year‑over‑year improvement.
Quality & Compliance
- Deviation, CAPA, and complaint trends.
- Audit outcomes – Regulatory and internal.
- Quality KPIs such as OOS, OOT, RFT, batch record cycle time.
Cost & Productivity
- Cost‑of‑Goods Sold (COGS) improvement year‑over‑year.
- OpEx performance vs. budget.
- Savings delivered through productivity or procurement initiatives.
- Cost‑to‑Serve reduction across the CMO network.