Back to jobsUnderstand and qualify the type of claims filed; investigate and analyze cargo claims for loss, damage and delays to determine company liability and costs for damage or loss while protecting company and customer interests
Understand and interpret legal limits of liability as stipulated in the contracts and applicable governing publications such as the National Motor Freight Classification; negotiate cargo liability
Collaborate with Sales, Pricing, Operations and customers regarding disposition of claims
Compose professional claims correspondence
Manage claims inventory to meet individual, team and company goals; process claims according to company policies and procedures
Handle customer inquiries and complaints
Provide claim prevention techniques and tips to the field
