DMV- Program Supervisor II

Agency

Dept of Transportation

Division

Human Resources

Job Classification Title

Agency HR Consultant I (NS)

Position Number

60015068

Grade

NC13

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.
The Position is located at the DMV Rocky Mount Headquarters.
The North Carolina Division of Motor Vehicles is looking for motivated and energetic people to join our team. Start an exciting new career with an organization that is on the move!

The primary function of this role is to plan, coordinate, and supervise the operations of multiple Driver Services programs, ensuring consistent, compliant, and effective statewide service delivery. Responsibilities include monitoring program performance, assessing workflow requirements, analyzing operational challenges, and recommending enhancements to improve efficiency and quality of service. The position reviews program mandates, ensures proper implementation of policy and procedural revisions, and facilitates system or process improvements with internal stakeholders and IT partners.

This role provides oversight for programs, directs back-office units supervisory staff, assesses operational effectiveness, and implements policy and procedural refinements that advance organizational objectives. It maintains alignment with regulatory standards, supports legislative and interagency initiatives, resolves complex operational and customer service issues, and fosters workforce development to uphold high service standards throughout all units. To maintain compliance with state and federal regulations, the position manages documentation protocols for identity verification and oversees specialized functions related to identification card issuance and associated services. Duties include preparing operational reports, tracking key performance metrics, coordinating with vendors and interagency collaborators, and participating in departmental planning activities. Routine travel is required to monitor field operations and ensure adherence to established policies and service benchmarks. This position delivers direct back-office units’ supervision to back-office unit’s subordinate supervisors and staff, promoting effective program operations. Tasks encompass recruitment, onboarding, training, work allocation, performance evaluation, and employee development. Responsibilities also extend to managing employee relations, including coaching, corrective actions, and grievance resolution, in accordance with DOT and agency guidelines. Additional duties involve overseeing staffing levels, implementing retention strategies, prioritizing workloads during peak demand, and ensuring personnel possess the necessary resources and technical competencies to perform successfully in both onsite and remote settings.
This role reviews, researches, and analyzes legislative proposals affecting program operations, preparing procedural and fiscal impact assessments as needed. It provides leadership with subject matter expertise during legislative inquiries and interagency meetings.

Further responsibilities include interpreting laws, rules, and policies; ensuring program activities comply with regulatory requirements; and collaborating with legal, IT, law enforcement, and other governmental entities to support operational alignment and outreach. The position promotes uniform, high-quality customer service across all units by monitoring feedback, evaluating system and workflow performance, and resolving complex customer or operational concerns escalated by field offices or partner units. Duties include coordinating with help desk teams, tracking recurring technical or process issues, and proposing service or procedural enhancements. Finally, this role identifies training requirements and coordinates delivery of essential instruction for staff. Duties include supporting the creation of training materials, communicating policy or procedural changes, and ensuring training activities meet both organizational and regulatory expectations. The position contributes to ongoing workforce development efforts and helps sustain consistency in program operations statewide.

This position is considered "covered" under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint-based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. The cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.

This role may require basic knowledge of accounting practices and procedures, working knowledge of human resources policies and procedures, and considerable knowledge of modern procedures, practices, and equipment.

Knowledge Skills and Abilities/Management Preferences

Management prefers applicants with the following:

Salary Grade and Salary Range: NC17 $60,881.00 - $106,544.00

• Considerable knowledge of the principles and practices of public and business administration.
• Demonstrated ability to exercise judgment and discretion in establishing, applying, and interpreting policies and procedures.
• Demonstrated ability to plan, assign, and supervise the work of subordinate employees.
• Demonstrated ability to establish and maintain effective working relationships with agency personnel, officials, and the general public.
• Demonstrated ability to initiate and install administrative programs and procedures and to evaluate their effectiveness

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment, or an equivalent combination of training and experience.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Andriette Dana Clifton

Email:

[email protected]