Employee Relations Consultant I

The Employee Relations Consultant I supports the Employee Relations function by providing guidance to employees, managers, and HR partners on routine employee relations matters. This roleassistswith workplace concerns, policy interpretation, documentation, and case management while ensuring consistency, confidentiality, and alignment with Administrative Regulations and applicable employment practices.

• Provide initial consultation to employees, managers, and HR partnersregardingroutine employee relations questions, workplace concerns, and policy interpretation.
• Support the intake, documentation, tracking, and closure of employee relations mattersin accordance withestablished case management procedures.
• Assistwith gathering facts, reviewing documentation, and preparing summaries for routine workplace concerns or low-complexity investigations.
• Partner with managers, and other stakeholders to support consistent application of policies, procedures, and corrective action processes.
• Coach managers on basic employee relations matters, including performance management, attendance concerns, workplace conduct expectations, and communication practices.
• Escalate complex, sensitive, high-risk, or legally significant matters to more experienced Employee Relations team members.
• Maintainaccurate,timely, and confidential case notes and related documentation.
• Support employee relations projects, training, audits, policy reviews, and reporting activities as assigned.

• Provide initial consultation to employees, managers, and HR partnersregardingroutine employee relations questions, workplace concerns, and policy interpretation.
• Support the intake, documentation, tracking, and closure of employee relations mattersin accordance withestablished case management procedures.
• Assistwith gathering facts, reviewing documentation, and preparing summaries for routine workplace concerns or low-complexity investigations.
• Partner with managers, and other stakeholders to support consistent application of policies, procedures, and corrective action processes.
• Coach managers on basic employee relations matters, including performance management, attendance concerns, workplace conduct expectations, and communication practices.
• Escalate complex, sensitive, high-risk, or legally significant matters to more experienced Employee Relations team members.
• Maintainaccurate,timely, and confidential case notes and related documentation.
• Support employee relations projects, training, audits, policy reviews, and reporting activities as assigned.

Knowledge, Skills, and Abilities (KSAs)

Knowledge

• Working knowledge of fundamental employee relations principles, practices, and procedures. 
• Basic understanding of employment laws and regulations (e.g., EEO, FLSA, ADA) and their application in routine workplace situations. 

• Knowledge of organizational policies, Administrative Regulations, and standard HR processes. 
• Familiarity with case management practices, documentation standards, and recordkeeping requirements. 
• Understanding of performance management, corrective action processes, and workplace conduct expectations. 

Skills

• Strong interpersonal and customer service skills with the ability to effectively interact with employees, managers, and stakeholders at various levels. 
• Effective written and verbal communication skills, including the ability to prepare clear documentation, summaries, and correspondence. 
• Organizational and time management skills with the ability to manage multiple priorities and meet deadlines. 
• Analytical and problem-solving skills to assess routine workplace concerns and support fact-finding efforts. 
• Proficiencyin HR systems, case management tools, and standard business software (e.g., Microsoft Office, Google Workspace). 

Abilities

• Ability to handle sensitive and confidential information with discretion and professionalism. 
• Ability to follow established procedures, policies, and workflows witha high levelof accuracy and consistency. 
• Ability to provide guidance and coaching to managers on routine employee relations matters in a clear and supportive manner. 
• Ability toidentifywhen issues require escalation and exercise sound judgment in referring complex or high-risk matters. 
• Ability to work both independently and collaboratively in a team-oriented environment. 
• Ability to adapt to changing priorities and support a variety of employee relations initiatives and projects.