Community Resource Navigator

Scope:

 

Community Engagement serves to bridge the gap between communities by connecting residents to resources that will help build and sustain their ways of living. Community Engagement assists members of the community by providing support and stability, while also creating opportunities to continue to elevate the mission of eliminating poverty within Wayne county, by providing resources to help establish sustainability.

 

Essential Functions:

 

• Coordinate services in the interest of aiding agency clients to progress toward greater self-sufficiency as it relates to their basic needs, educational, and financial goals.
• Collaborate with clients to ensure that they are meeting their goals and offer support to continue on the path of self-sufficiency by providing encouragement and alternate resources and/or services.
• Maintain proper client file documentation and utilize various databases to comply with standard and procedures pertaining to Community Engagement.
• Participate in Community Events during work hours, and occasionally after 5pm, and on Saturdays.
• Complete all pre and post event recordings as outlined in Community Engagement Standard Operating Procedure (SOP).
• Maintain all Standard Operating Procedure that fall under Community Engagement
• Serve as front line support staff in Wayne Metro’s Welcome Center.
• Help aid as support for clients through navigation of the universal application process.
• Serve as support to other departments to participate in other duties/tasks.
• Staff assignments include the following, but not limited to: Document collection, Navigation calls, Water or MEAP processing, Event preparation, Community Events, and Customer Assistance Days
• Review and evaluate clients' circumstances and documentation to determine if they meet the program's eligibility requirements.
• Respond to customer inquiries for applicable services in a professional manner; describe programs and services
• Provide support to other Wayne Metro departments/programs as necessary to best serve Wayne Metro clients, including intake, case management, and the delivery of client workshops.
• Serve as administrative front desk support if needed.
• Maintain a positive attitude towards assigned work, clients, and staff, and a willingness to work with others.
• Perform work in a professional manner that upholds Wayne Metro’s policies and procedures.
• Other duties as assigned

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a professional office environment with a usually quiet noise level. This is largely a sedentary role and the employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee's regularly required to sit, frequently use hands and to talk or hear.

 

Minimum Qualifications:

• Bachelor’s degree OR a combination of education and experience that is similarly equivalent.
• Minimum of four years of experience in Human Services
• Ability to navigate between Microsoft Word, Powerpoint, and Excel.
• Ability to navigate through google documents, slides, and workbooks
• Ability to adapt to different demands; negotiate stressful situations; and work independently with minimum of supervision.
• Ability to use sound judgment and initiative to analyze and resolve problems.
• Effective listening skills and professional communication skills, both orally and in written form.
• Effective critical thinking skills
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of individuals in a diverse community.
• Demonstrate understanding of high-quality customer service.
• Possess strong planning and organization skills with attention to detail.
• Ability to identify, contact and work with area social service providers in both the public and private sectors in the interest of aiding low-income persons and services available to meet those needs.

 

Travel Requirements:

Ability to travel to various sites.

 

 

Licensing and Other Requirements:

• Valid identification and reliable transportation.
• Although the Covid-19 vaccination is no longer mandated, it is encouraged. Wayne Metro will always prioritize the safety of our staff and clients.

 

Work Hours:

 

• Work schedule is Monday – Friday 8:30 am-5:00 pm to be determined by department needs.
• Work schedule will also include Community events occasionally after 5pm Monday-Friday, and on Saturdays.

 

Other Duties:

 

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.