QC Supervisor (1240)

The Quality supervisor is responsible for overall product quality and quality processes within the assigned facility and/or for the assigned product lines. This position is a key driver of problem resolution and process improvements. It is the interface between customers and production during this process.

• Manage and lead the Quality Control Technicians in daily QC functions including shift scheduling and coverage, development and performance reviews.
• Define and document product quality standards from customer and LEAN Six Sigma perspectives.
• Communicate and inform inspections and test results to Plant Manager, Shift Supervisor/Lead and Production supervisor/Manager.
• Consider quality standards and protocols within the Kurz Group, adjusting to local customer needs where required.
• Analyze and report variations to internal standards, define root cause and corrective actions, follow through implementation.
• Work towards new ISO certifications, improve documentation of standard operating procedures, update SOPs to reflect new business processes.
• Attend relevant industry standard committee meetings and translate information to internal specs when beneficial. 
• Ensure quality standards are met.
• Maintenance of all current QC programs (incoming raw material release/testing, equipment calibration, production quality testing requirements and changes, production/quality standards, procedure manual, including procedure writing, update QC specs, testing sheets, testing protocol, organization of QC retains and files, overall lab area, etc.).
• Update and maintain product specifications between Kurz USA and the Kurz Group for product uniformity.
• Interaction with Production Managers and employees to minimize process variation and improve the quality level in all product lines.
• Consult Production Managers in quality matters and potential process improvements.
• Monitor customer complaints for repeat occurrences, investigate and translate findings into preventative action programs and permanent process solutions.
• Monitor wastage reports and participate in wastage meetings.
• Statistical analysis of test data for updating testing requirements, process improvement, and wastage reduction.
• Analyze, evaluate and validate customer complaints.
• Investigate internal root causes using appropriate methodologies like Lean Six Sigma.
• Define and internally communicate corrective actions and preventative action programs. 
• Document and communicate corrective actions (CA, 8D reports etc.) to customers.
• Interact with customers, production, and LKG to investigate and resolve quality issues, travelling when necessary.
• Control implementation and compliance of those programs on an ongoing basis.
• Prepare/provide end product customer surveys and documentation (CoA or CoC).
• Provide technical assistance with completion of Special Test Requests, preparation of samples for inter-company testing, including return data compilation and filing
• Travel occasionally (max. 10%)
• Other responsibilities as required.

Skills and Abilities

• Independent Work Attitude: combines intelligence, experience and self-confidence to work on his or her own, with minimal direction from supervisor.
• Leadership: Ability to provide direction, motivation, and lead their team in a fast-paced production environment
• Communication: Collaborate effectively with all departments to ensure smooth production flow. Possess excellent written and verbal communication skills to understand client needs, address concerns, and communicate clearly at all levels.
• Data Analysis: Ability to analyze test data and identify trends for quality improvement and wastage reduction.
• Problem-Solving: Identify root causes of issues & implement corrective actions
• Quality-Control: Possess a keen eye for detail and the ability to distinguish colors precisely to conduct thorough quality inspections. Proficiency in quality control principles and methodologies, including Lean Six Sigma

• Previous QC related experience and a minimum four-year degree in Chemistry/Chemical Engineering preferred
• 3 years of lead/ supervisory experience
• Lean SixSigma certification desired
• ISO 9001 experience required, ISO 16949 and ISO 14001 would be a plus
• Strong computer fluency (Excel, Word, MiniTab, Access knowledge a plus)
• Statistics proficiency 
• SAP experience preferred