Groomer, Petsense

Essential Duties and Responsibilities (Min 5%)

• Deliver exceptional customer service
• Follow and demonstrate all Petsense by Tractor Supply Mission and Values
• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Answer phone and schedule appointments
• Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations.
• Book appointments and greet pets as they come in
• Thoroughly complete 7-point checkin
• Report all accidents and injuries to the Store Manager immediately
• Follow bathing/grooming procedures as outlined
• Clean ears, clip nails and perform other needed services
• Adhere to customer instruction of clipping pattern desired
• Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears
• Comb and shape dogs’ coat
• Talk to live animal, or use other non-physical techniques to keep animal calm
• Complete and maintain customer and company forms
• Properly and completely fill out required grooming forms
• Adhere to all safety rules and procedures and follow all safety standards
• Know and watch for any of the Seven Critical Signs of Stress throughout the full appointment of the animal while in our care
• Sweep, vacuum, clean and sanitize cages, throughout bathing, grooming and check in areas and other cleaning as needed to maintain standards
• Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients.
• Assist in store operations as needed