Customer Service Representative I Paratransit

• Answer customer complaints or questions related to service issues; interprets and explains departmental rules and regulations.

• Perform a wide variety of clerical duties utilizinga computer, various software, and/or office equipment.

• Maintain records, logs, and schedules of calls received to schedule trips, dispatch drivers, and process customer cancellations and no shows. 

• Answer inquiries from paratransit riders and the public regarding the operations, procedures, and policies of paratransit programs. 

• Respond to telephone and walk-in inquiries and provide information to paratransit riders and the public about other relevant transportation programs. 

• Assist program staff members with conducting information meetings for paratransit riders and members of the public. 

• Process and file schedules and reports.

• Assume the role as a Customer Service Representative II, as needed. 

Qualifications (required):

• High School Diploma or G. E. D. (General Educational Development) equivalent. 

• Minimum of one(1) year of customer service experience involving public contact. 

Preferred:

• Experience working in a paratransit environment.