Analyst, Reservation Databases

About Us

At Preferred Travel Group, we care deeply about our people, nurture independence, and celebrate individuality. We believe that change creates opportunity. We are committed listeners and deliberate storytellers in hospitality. We engineer potential, foster trust, and co-create brighter futures. Our culture values collaboration, adaptability, and precision—qualities essential to every role. We are forever curious, guided by the Pineapple as our global symbol of hospitality. We believe the business of hospitality is borderless, and we proudly embrace that spirit every day.

We believe that every team member brings unique strengths to the table, and we’re committed to creating an environment where those strengths can thrive. 

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Position Summary

We are seeking a detail‑driven, analytical, and service‑oriented Analyst, Reservation Databases to monitor all brand email boxes and load, maintain, and support rate plans, room inventory, policies, general information, and reservation rejects across the Preferred Hotels & Resorts reservations system (Synxis), the four GDS systems (Sabre, Apollo/Galileo, Worldspan, Amadeus), and appropriate internet distribution channels. The Analyst is a key member of the servicing team supporting Preferred Hotels & Resorts rate loading services. Under the general supervision of the Manager, Reservation Databases Services, the Analyst prepares and resolves data issues and works closely with Revenue Account Managers, hoteliers, travel agents, and guests to ensure accurate, timely, and high‑quality reservation data and system performance.

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Key Responsibilities

• Analyze and prepare daily rate load and database maintenance requests that come through the database email boxes for individual processing. Ensure all requests are tracked appropriately and meet Preferred Hotels & Resorts standards and protocols.
• Load rate shells, perform rate audits, load rate and room code mappings, pseudo city codes, global corporations and various categories of data into the GDS, CRS, Internet and other systems in an efficient and accurate manner.
• Load complete rate plans and perform rate audits in the Synxis system, GDS, IDS and other systems as needed for the rate loading service as it pertains to PH&R marketing programs and PH&R managed accounts. Work with hoteliers and Revenue Account Managers on gathering data and information to perform accurate rate loads.
• Perform various tasks to expedite new hotel implementations/de-implementations and switches in the GDS and Internet Distribution Channels with accuracy, efficiency and proper follow up and closure.
• Load and process general information/content (HOD) updates in Synxis CRS system, GDS, IDS and other systems as directed.
• Answer and expedite travel agent automation help desk calls as needed. Assist callers with various database and reservations related tasks including cancelling and modifying reservations.
• Monitor and follow-up with all travel agency commission requests that come through the help desk by email or phone. Ensure all requests are tracked appropriately and meet Preferred Hotels & Resorts standards and protocols. 
• Maintain system tables (brand, GDS rate code tables) through the Synxis CRS and GDS for all Preferred Hotels and Resorts brands and managed chain code.
• Monitor and work through GDS rejects through the Synxis CRS, to ensure all reservations are properly processed.
• Process queue messages for all Preferred Hotels & Resorts brands and managed chain codes through the GDS systems.
• Provide indirect support to the Central Services department, i.e. Direct Connect implementations
• Professional communication required when writing to internal employees, vendors, hotels and guests.

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Required Experience/Qualifications

• Related experience in the hotel or travel industry.
• Working knowledge of GDS and CRS systems, or the ability to learn technical reservation platforms quickly.
• Strong analytical skills with the ability to identify opportunities for process, procedure, and service improvement.
• Excellent time management and attention to detail, with the ability to resolve issues independently while maintaining accuracy and strong interpersonal skills.

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Desired Experience

• Hotel reservations systems experience such as Synxis and the GDS (Global Distribution Systems)

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Typical Behaviors & Working Style

The ideal candidate will demonstrate the following behavioral traits:

• Comfortable managing multiple priorities at pace, applying a structured, analytical, and technical approach to problem‑solving and delivery.
• Sets and upholds high standards for organization, efficiency, and quality, creating clarity and discipline in how work is planned and executed.
• Approaches decisions thoughtfully and strategically, balancing analysis with calculated risk‑taking, while demonstrating independence, ownership, and a strong drive for results.
• Communicates clearly and confidently, works effectively with a high degree of autonomy, and delegates responsibilities with defined expectations and consistent follow‑through.

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Preferred Working Environment & Job Characteristics

This role is best suited to someone who thrives in a:

• Structured, detail‑driven environment where accuracy, consistency, and process discipline are critical, and multiple priorities are managed simultaneously.
• Fast‑paced operational setting that requires analytical thinking, technical aptitude, and the ability to work independently while adhering to clearly defined standards.

The ideal candidate will find great satisfaction in:

• Delivering high‑quality, accurate data and rate loading that directly supports hotel partners, revenue teams, travel agents, and guests.
• Resolving complex data and system issues, seeing tasks through to completion, and contributing to smooth system performance and continuous service improvement.

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What success in this role looks like

• Reservation, rate, and content data are consistently accurate, timely, and compliant across Synxis, GDS, and distribution channels.
• Issues and requests are resolved end‑to‑end with strong ownership, clear communication, and minimal escalation, enabling smooth reservation and distribution operations.

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Working Conditions

This role is home‑based; however, you will be expected to work from the Preferred Travel Group office in New Dehli at least one day per week. 

We take pride in our vibrant and inclusive culture, which thrives on meaningful connection, shared purpose, and cross-functional teamwork. In-office engagement plays a vital role in fostering spontaneous collaboration, accelerating innovation, and strengthening relationships across teams. It also provides valuable opportunities for mentorship, professional development, and a deeper sense of community. 

Please note: While the current expectation for this role is 1 day per week in the office, this may evolve over time in alignment with business needs and our continued commitment to culture-building. 

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Disclaimer

The above information is designed to indicate the general nature and level of work performed. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.