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Resolve customer queries, ensure high standard of customer service is maintained
Learn new technology and products and understand the technology landscape
Work productively whilst maintaining exceptional call/data quality standards
Monitor their personal support tasks and work that come through via ServiceNow
Review open tickets assigned to them for updates from requester
Respond to all updates from requesters within 24 hours
Trouble shoot and resolve issues in line with agreed SLA’s and individual knowledge
Escalate tickets to vendor as appropriate
Escalate tickets to other teams as appropriate
Escalate tickets to other support staff as appropriate
Ensure all tickets assigned are updated with description of status
CBS-BMC-Technology Enablement-BMC Product enablement Generalist-Associate-APAC And UK
Kochi, KLPosted 6 days ago
Full-timeentry