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Key Responsibilities :
Job Description
Role Purpose:
The ServiceNow AI / Agent Engineer is responsible for building AI-enabled agent capabilities that automate analysis, verification, document generation, and review, and integrating them cleanly into ServiceNow workflows.
This role focuses on agent design, tool/subflow creation, evaluation, regression, and quality, rather than generic data science or model research.
AI Agent Build & Integration
- Build AI agents (or agent-like services) that perform:
o rule codification
o anomaly detection and analysis
o verification and reconciliation
o document generation
o document review and issue highlighting
- Implement agents as callable tools/components that can be invoked from
ServiceNow workflows.
- Ensure clear, structured inputs/outputs suitable for workflow orchestration.
ServiceNow Integration
- Integrate agents into ServiceNow using:
o Flow Designer subflows
o REST integrations
o structured payloads
- Write outputs back to ServiceNow case records and evidence stores.
- Work closely with Workflow Engineers to define invocation points and error
handling.
Evaluation, Regression & Hardening:
- Design and maintain agent evaluation packs: