Catering Sales Manager

SUMMARY: Effectively communicate to all resort departments the information necessary to successfully execute the group’s needs while maintaining a good client relationship. Coordinate and oversee client functions to ensure customer satisfaction, build and maintain new accounts. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Catering Sales Manager at Seascape Beach Resort services all definite group business, which includes effectively up selling Food & Beverage (F&B) functions in order to maximize revenues. He/she is also responsible for establishing new accounts with social and corporate business as assigned by market and soliciting F&B business from existing accounts. The Catering Sales Manager acts as a liaison for the client for all logistical planning and organizing and the Banquet Manager who will service the event.

• Solicit, negotiate and book new and repeat filming business while adhering to prime time selling standards while maximizing banquet space to meet/exceed revenue goals.
  Manage the day-to-day relationship between the operations and the client, to ensure excellent service and smooth event delivery.
• Assist in planning client's events while coordinating F&B activities.
  
• Ensure an optimal level of service, quality and hospitality to our guests by being their hotel contact.
  
• Review and direct the work of outside contractors when needed while ensuring set-up, pricing and following through meets hotel and corporate quality standards and customer satisfaction is achieved.
  
• Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.
  
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  
• Set solicitation goals with the Director of Sales & Marketing and meet or exceed solicitation goals and revenue goals.
  
• Develop current accounts & generate new business.
  
• Meet and greet in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.).
  
• Develop menus and agendas, ensure BEO's are issued, and complete all pertinent correspondence with outside vendors to finalize programs.
  
• Handle inquiry calls and outside sales calls. Follow through to completion of function(s).
  
• Maintain pricing integrity and propose upscale menus for all Catering groups.
  
• Respond to guest complaints in a timely manner.
  
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  
• Work with other F&B managers and keep them informed of F&B issues as they arise.
  
• Maintain current information and monitor booking trends to produce forecast figures and month-end reports.
  
• Comply with weekly and monthly forecasting procedures
• Previous catering sales experience in a reputable hotel/restaurant/ fdc experience
• Thorough knowledge of hotel services and facilities
• Previous managerial experience in hotel/resort sales
• Support safe work habits and always contribute to a safe working environment.
• Perform other related duties as requested by the supervisor.

QUALIFICATIONS, SKILLS & ABILITIES:

• Problem solving, conflict resolution and/or suggest alternatives to previous arrangements if necessary.
• Ability to organize effectively.
• Ability to multitask effectively.
• Ability to effectively build relationships with customers and co-workers.
• Ability to pay attention to the minute details of a project or task.
• Ability to take care of the customers’ needs while following company procedures in a calm and efficient manner.

EDUCATION AND/OR EXPERIENCE:

• Two year’s related hotel/resort industry experience and/or training.
• High school or GED graduate.

LANGUAGE SKILLS:  

• Ability to read, comprehend and provide instructions, both written and verbal.
• Ability to effectively present information to individuals and all sizes of groups (i.e., clients, customers, guests, associates, managers etc.).
• Ability to entertain clients in a professional business manner.

MATHEMATICAL SKILLS:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

COMPUTER SKILLS (FOR ADMINISTRATION OR MANAGEMENT POSITIONS):

• Computer skills required for communication and reporting- Excel, Word, and Outlook.
• Experience with front office systems and Delphi preferred. Knowledge of GDS and OTA web portals as they apply to transient and leisure travel.
• Proficient in Outlook and Internet applications.

CERTIFICATES & LICENSES:

• Must provide valid document(s) to work in the US.
• Valid California Driver License is required (for specific positions).

PHYSICAL DEMANDS:
While performing the duties of this job, the employee must be able to:

• Use hands to finger, handle, or feel; and talk or hear.
• Specific vision abilities required by this job include close vision.
• Lift 25-50 lbs. (for specific positions)
• Sit, stand, and walk for long periods of time.
• Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.