Job Description
At The Joseph in Nashville, we believe true luxury is both seen and unseen—defined as much by the precision behind the curtain as the experience in front of it.
Security is more than protection—it is an extension of our commitment to exceptional guest experiences and a safe, welcoming environment for all. As a Security Officer, you will play a critical role in maintaining the safety, security, and well-being of our guests, team members, visitors, and property while delivering service with professionalism, discretion, and hospitality. This role is ideal for an individual who remains calm under pressure, values integrity, and thrives in a luxury hospitality environment.
Requested Tasks
- Maintain a visible and professional presence throughout the hotel, restaurants, public areas, and event spaces
- Monitor hotel property, guest areas, entrances, and back-of-house spaces to ensure safety and security standards are upheld
- Respond promptly and professionally to guest concerns, emergencies, disturbances, alarms, and incidents
- Conduct routine patrols of the property, including interior and exterior areas
- Assist with emergency response procedures including medical incidents, evacuations, fire alarms, and safety-related situations
- Prepare detailed and accurate incident, accident, and daily activity reports
- Monitor access control and support loss prevention efforts throughout the property
- Collaborate with hotel leadership and departments to maintain a safe and secure environment
- Provide assistance and directions to guests and visitors while maintaining a hospitality-focused approach
- Ensure compliance with all company policies, safety procedures, and local regulations
- Support special events, VIP arrivals, and high-volume operational periods as needed
- Observe and report suspicious activity, unsafe conditions, or security risks immediately
Requested Capabilities
- Previous security, law enforcement, military, or hospitality security experience preferred
- Strong communication and interpersonal skills with a calm, professional demeanor
- Ability to remain composed and exercise sound judgment in high-pressure situations
- Strong observation, problem-solving, and conflict-resolution skills
- Ability to handle sensitive and confidential information with discretion
- Basic computer proficiency and ability to complete reports accurately
- CPR, AED, and First Aid certifications preferred or willingness to obtain
- Flexible schedule availability including nights, weekends, holidays, and overnight shifts
- Ability to stand, walk, and patrol for extended periods throughout the shift
- Ability to respond quickly to emergency situations and move throughout the property as needed
- Ability to lift, carry, push, or pull objects weighing up to 50 pounds
- Ability to work indoors and outdoors in varying weather conditions
- Ability to bend, stoop, kneel, climb stairs, and remain physically active throughout the shift
As part of Makeready, we offer a benefits experience designed with intention—supporting the full life of our team, not just their time at work. Eligible team members have access to flexible PTO and PTO exchange, comprehensive medical, dental, and vision coverage, parental leave, pet insurance, company-matched dependent care and 401(k), student loan repayment support, and a thoughtful range of additional benefits.
We believe our best work happens when our people feel supported, seen, and set up to thrive—at work and beyond.
Our Guiding Principles are the foundation of how we show up for one another and for our guests. They’re not rules to follow—they’re second nature to us, shaping how we think, act, and build together every day.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.