Event Facilitator

Part-time Event Facilitator

Reports to: Sr. Event Sales Manager

Primary Responsibilities:

• Serve as an onsite representative for caterers, rental clients, event planners and vendors on event days
• Serve as a point of contact with Stewarding, Security, Production, Housekeeping, Maintenance, and other SSC departments
• Maintain concise, accurate, and team-oriented communication when making requests for clients, vendors, and staff
• Contact Event Supervisor with issues or changes affecting day of operations
• Oversee the set-up and break-down of all events, including third-party equipment when necessary
• Follow BEO instructions, report back any changes
• Prepare the event closing report after each event and submit it to the Event Supervisor
• Work with the Event Manager and Event Supervisor to evaluate and address any event issues and provide suggestions for improvement
• Act and dress in a professional manner at all times
• Monitor unsecured areas and alert Security of potential issues
• Ensure a high standard of customer service and satisfaction

Qualifications

• Associates degree required or equivalent combination of education and 1-2 years of experience; Bachelor's degree preferred
• At least one year of catering and event management experience, preferably from within a high-end catering/event environment
• Specific knowledge of concerts, meetings, catered functions and special events such as galas
• Ability to work flexible and varied hours, including nights, weekends and/or holidays
• Excellent written and verbal communication skills, including the ability to effectively explain technical and/or event-related concepts across a wide range of client types (donors, community leaders, musicians, industry trade groups, event organizers, and others)
• Excellent customer service skills and a commitment to client satisfaction
• Ability to work as a team member with a positive, helpful attitude in developing creative responses and solutions to needs and issues; ability to maintain the strictest of confidence as required
• Ability to work independently and display sound judgment
• Strong ability to handle multiple projects and priorities