Customer Service Representative

Join Our Team as a Full-Time Petroleum Customer Service Representative!
At Sapp Bros., we're all about building lasting partnerships by delivering top-notch petroleum products, exceptional service, and creative solutions that go above and beyond. We’re looking for a self-driven and dedicated Petroleum Customer Service Representative to join our Omaha, NE, team and help us continue exceeding customer expectations.

What You’ll Do

As a key player in our Petroleum Division, you’ll:

• Support walk-in and phone customers, along with internal sales teams, by managing orders and distributor buy-backs efficiently and accurately.
• Provide accurate product pricing and connect customers with the right team members to finalize sales.
• Build expert-level knowledge of our products to answer questions and resolve issues like a pro.
• Keep customers informed of new products, promotions, and specials.
• Initiate and track orders in our ERP system, ensuring smooth deliveries.
• Collaborate with Procurement, Inventory, and Warehouse teams to meet customer needs on time.
• Promote safe product handling practices while ensuring customer satisfaction.
• Use Salesforce to support customers and sales teams effectively.
• Schedule service calls, document completed work, and keep things running smoothly.