Loan Servicing Specialist

IFB’s Values of Exemplariness, Closeness, Decisiveness, and Soundness guide how we work and serve others. We lead with integrity, build trusted relationships, act with confidence and accountability, and make responsible decisions that support sustainable growth and long-term success.

Responsible for tracking insurance and ensuring adequate coverage by providing exceptional service to borrowers and ensuring compliance with regulatory requirements. Through accurate account administration, timely communication, and proactive problem-solving, the specialist aims to enhance borrower satisfaction while safeguarding the Bank's interests. 

Key Responsibilities

1. Contributes to the enforcement of loan servicing policies and procedures to enhance operational efficiency and adhere to regulatory compliance.
2. Monitors the servicing of loans, including maintenance and the review of several reports.
3. Assists with the gathering of information for internal and external auditors. 
4. Monitors department email inboxes (insurance and loan servicing.)
5. Processes insurance payments from customer's escrow account.
6. Processes escrow disbursement for real estate taxes.
7. Responsible for opening/closing of third party provider contracts for tax and insurance purposes.
8. Performs test run & final run of annual escrow analysis.
9. Other duties: Perform other duties as assigned by leaders

Requirements

Required Education: Graduated professional

Possible Degrees: General Degree 

Other Education: General banking certificates

Required Years of Experience in Position: 6 months - 1 year

Languages: English and Spanish (Preferred)

Technical Knowledge and Skills

1. Critical Thinking
2. Communication
3. Customer Service
4. Organizational Skills

Equal Employment Opportunity and Affirmative Action

IFB is an equal opportunity employer. It is the policy of IFB to provide Equal Employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, marital status, protected veteran status, or any other status protected under applicable federal state or local laws.

IFB complies fully with all applicable federal equal employment opportunity and affirmative action laws and regulations including those enforced by the equal employment opportunity commission (EEOC) and other federal and state agencies. The Bank takes affirmative action to ensure equal opportunity in all employment practices for minorities, women, protected veterans, and individuals with disabilities. 

Work Authorization and Sponsorship

Applicants must be currently authorized to work in the United States on a full time basis IFB does not provide visa sponsorship or take over sponsorship for employment based visas at this time, including but not limited to H-1B, H-2B, E-3, TN and, F-1 (OPT/STEM), or J-1 visas. Candidates requiring such sponsorship now or in the future will not be considered for employment.

Drug-Free Workplace Statement

To promote the safety and well-being of our employees and customers, IFB maintains a drug-free workplace. All candidates selected for hire are required to successfully complete a pre-employment background check and drug screening in accordance with company policy and applicable law.