Patient Care Specialist

Job Description Summary

‎ 

Patient Care Specialist I – Front Office
Full‑Time, M–F 8am–5pm
Location: 1495 Pine Ridge Rd, Suite 4, Naples, FL
Compensation: $20–$23 per hour DOE
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Benefits: Medical, Dental, 401(k), 7 Paid Holidays, PTO


About the Role
We are seeking an experienced Patient Care Specialist I to join our front‑office team. This position plays a key role in creating a positive, efficient, and professional patient experience. The ideal candidate has previous healthcare front‑office experience — primary care, internal medicine, or urgent care strongly preferred.

You’ll be the first point of contact for patients and will support daily operations through accurate registration, insurance verification, appointment scheduling, and exceptional customer service.

‎ 

How will you make an impact & Requirements

‎ 

Key Responsibilities

• Greet, register, and check in patients while ensuring all demographic, insurance, and consent information is accurate in the EHR

• Collect and process copayments following proper cash‑handling procedures

• Verify insurance eligibility and obtain authorizations as needed

• Explain check‑in processes, insurance requirements, and payment expectations

• Answer and route phone calls, schedule/reschedule appointments, and maintain provider schedules

• Process urgent referrals, appointment reminders, and medical record requests

• Perform administrative tasks including filing, faxing, scanning, and uploading documents

• Review patient accounts for outstanding balances or documentation issues

• Maintain strict HIPAA compliance and report any privacy or billing concerns

• Prepare, route, and manage medical documentation with accuracy and confidentiality

• Provide professional, courteous service during high‑volume or challenging situations

• Coordinate scheduling across multiple providers or departments

• Audit charts and registration data for accuracy and compliance

• Participate in required training, workflow updates, and process improvement initiatives

• Support the Practice Manager and care team with administrative tasks

• Assist with operational reporting related to scheduling and registration metrics

• Perform other duties as assigned

Requirements

• MUST have prior front‑office experience in a healthcare setting

• Preferred: Experience in primary care, internal medicine, or urgent care

• Strong customer service and communication skills

• Ability to multitask in a fast‑paced environment

• Familiarity with EHR systems and insurance verification

• Commitment to confidentiality, professionalism, and accuracy

Why Join Us?

• Competitive pay based on experience

• Monday–Friday schedule — no nights or weekends

• Comprehensive benefits package

• Supportive team environment

• Opportunity to grow within a patient‑focused practice

Equal Employment Opportunity

• MPG is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment in employment opportunities or practices based on race, color, sex (including pregnancy), genetic information, sexual orientation, religion, physical or mental disability, age, military or veteran status, marital status, familial status, national origin, or any other legally protected class.

• Equal opportunity applies to all areas of the employment relationship, including hiring, promotions, training, terminations, working conditions, pay, and other terms and conditions of employment.

• Millennium Physician Group (MPG) is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MPG will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the

position, and/or to receive all other benefits and privileges of employment, contact [email protected].