Job Description
Your Purpose
The Guest Services Associate welcomes guests with an efficient, warm and friendly disposition, answers their inquiries and assists with any feedback/concerns in a professional and timely manner. Additionally, the role supports MSC Foundation initiatives and Groups & Events coordination, ensuring enhanced guest engagement and contribution to meaningful causes.
Your Impact
Guest Relations Responsibilities:
• Provides anticipative assistance including information and general assistance to guests.
• Takes ownership of all guest needs that they are assisting with.
• Resolves guest claims and concerns promptly and professionally to ensure an exceptional and elevated guest experience
• Performs all necessary administrative tasks.
• Manages a variety of financial transactions and is responsible of a cash float.
MSC Foundation Responsibilities:
• Actively promotes the MSC Foundation, its partners and programmes with genuine belief and passion on a rotation basis.
• Explains donation mechanisms and facilitates onboard donations with gratitude.
• Hosts and supervises MSC Foundation activities during assigned rotational coverage (including evening hours).
• Supports organization of Foundation-related activities and events during each journey in collaboration with other departments.
• Tracks activities and provides feedback to AGSM/GSM for reporting purposes.
Groups & Events Coordination:
• Assists in planning and executing group functions and special events as directed by AGSM on a rotation basis.
• Coordinates logistics and guest communication for assigned events, ensuring seamless delivery.
• Acts as a liaison between guests and relevant departments for event requirements.
Your Journey So Far
• High School certificate.
• Experience as a receptionist/guest service agent.
• Extensive experience with diverse Luxury/Premium hospitality.
• Cruise industry experience is an advantage.
• Knowledge of Fidelio/Otalio Cruise System is an advantage.
• Excellent communication and customer care skills.
• Problem solving skills.
• Proficient in Computers & Microsoft Office Suite.
• Fluent English, oral and written. Two additional European languages preferred (Italian, Portuguese, German, Spanish or French).
Your Essentials
Our commitment
At Explora Journeys, we are redefining luxury ocean travel － where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.