Who we are:

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

Job Summary

As an IT Operations Analyst based in our Mexico City office, you will serve as the primary on-site IT resource for the MX region. You will be responsible for device provisioning, laptop imaging and deployment, asset inventory management, and Day 1 IT support for new hires. This role is critical to ensuring MX employees are equipped, supported, and productive from their first day. This is a fully on-site role — presence in the CDMX office every day is required.

Key Responsibilities

1. Device Provisioning & Imaging

• Image and configure Windows laptops for new hires, including creating bootable OS flash drives and deploying devices to company standards.

• Wipe, reimage, and redeploy returned devices from departing employees.

• Ensure all laptops are configured, updated, and ready for pickup by new hires on Day 1.

• Maintain on-site device inventory to support emergency replacements for damaged, lost, or stolen equipment.

2. Asset & Inventory Management

• Maintain accurate and up-to-date records of all IT assets in the MX office, including laptops, peripherals, and accessories.

• Track device assignments, returns, and lifecycle status for all MX employees.

• Coordinate with the core IT team on stock replenishment and inventory reporting.

3. Level 1 IT Support

• Serve as the first point of contact for MX employees experiencing IT issues, including password lockouts, account access, license assignments, and basic hardware troubleshooting.

• Direct users to self-service tools and Scout (IT support agent) where applicable.

• Escalate unresolved issues to the core IT team with clear documentation.

4. New Hire Onboarding Support

• Act as the on-site IT contact for new hire device pickup and initial setup on Day 1.

• Assist new hires with account access, Google Workspace setup, and basic application configuration.

• Coordinate with the core IT team to ensure software provisioning is complete prior to each new hire start date.

5. Cross-Functional Collaboration

• Work closely with the US-based IT team to align on processes, escalate issues, and maintain consistent standards across regions.

• Communicate clearly with People Ops and Talent Acquisition regarding new hire schedules and device readiness.

Qualifications

• 1–2 years of experience in an IT support or operations role.

• Hands-on experience imaging Windows laptops, including creating bootable OS flash drives, wiping, and deploying devices.

• Experience providing Level 1 IT support, including password resets, account lockouts, and license assignments.

• Familiarity with asset inventory management and hardware lifecycle processes.

• Working knowledge of Google Workspace, Zoom, Slack, and Jira.

• Strong organizational skills and attention to detail.

• Clear written and verbal communication skills — ability to communicate with both technical and non-technical users.

• Must be based in Mexico City and available to work on-site in the CDMX office daily.

Preferred Skills

• Familiarity with directory services such as JumpCloud or Active Directory — JumpCloud experience is a plus.

• Familiarity with MDM tools and device management platforms — experience with NinjaOne, JumpCloud, and/or JAMF (or comparable tools) is strongly preferred.

• Basic understanding of networking principles (TCP/IP, DNS, DHCP) and Wi-Fi troubleshooting.

• Bilingual (Spanish/English) preferred — ability to communicate with the US-based IT team in English is a plus.

Note: This is a part-time, on-site role based in the Tinuiti Mexico City office. Remote or hybrid arrangements are not available for this position.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits:

Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a hybrid work environment, and flexibility to take the time you need, when you need it. On top of that, we provide 16 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.

Healthcare: Major Medical (including dental and vision coverage), Minor Medical, Life Insurance Retirement: We offer a Savings Fund which includes a 10% employer match (10% employee contribution required for participation)

Perks and Wellness: Thankful giving, Equity

Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay, consisting of 12 weeks statutory leave and 4 additional paid weeks through company policy. Non-birthing parents will receive 6 weeks of leave with 100% pay.

Learning and Development: On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.