IT Programmer/Analyst Intern

Job Summary

Minimum Qualifications

Required:

• Must be currently enrolled in a Bachelor's or Graduate degree program in Computer Science, Management Information Systems, or related field.
• Bachelor’s degree candidates must have at least a sophomore standing or higher.
• Overall GPA of 3.0 or above (A=4.0) and must provide proof of GPA at time of hire to verify eligibility requirements.
• Extensive use of Microsoft Excel for technical analysis and reporting.
• Ability to write and implement CMD scripts to automate routine processes and optimize workflows.
• Learn and gain skills to provide system and application upgrades in an enterprise setting.
• Learn and gain skills to provide IT risk, compliance, and vulnerability remediation practices.
• Familiarity with server, network, and device management concepts.
• Experience or knowledge of SQL and basic database reporting.
• Need strong troubleshooting abilities and attention to detail.
• Ability to manage multiple tasks and communicate effectively with technical and non-technical stakeholders.

Preferred:

• 20-40 hours per week

Job Duties

1. Systems Upgrades & Installations
   1. Perform upgrades and installations for software in various environments.
   2. Execute server upgrades for key applications, for software such as Maxevera, Teammate, and PCS.
   3. Install, upgrade, and troubleshoot a wide range of enterprise applications for end-users.
   4. Support installation and configuration of software.
2. Remote Support & User Management
   1. Manage remote support tool user and group assignments (e.g., Bomgar), including configuration, installation, and access provision.
3. Security, Risk & Compliance
   1. Assist with conducting risk assessments for multiple software (e.g., Key Café, Xcelerate, iOffice).
   2. Support vulnerability remediation activities for specialized systems and servers by providing security patches.
   3. Update and manage website certificates to maintain secure and compliant operations.
4. Infrastructure & Device Management
   1. Perform camera server firmware upgrades and assist with hardware replacements and network configuration for modernization projects.
   2. Support implementation projects for conference room technologies (e.g., Chromecast, Clickshare).
   3. Duplicate and upgrade servers as needed for operational efficiency.
5. Database & Reporting
   1. Aid in database migration processes, ensuring data integrity and system performance improvements (e.g., PCS database).
   2. Generate regular reports using SQL queries (e.g., weekly Raptor SQL reports) to support stakeholders.
6. Project Contributions
   1. Provide technical and operational support for key projects (e.g., CAI Project), sometimes using Excel for tracking, reporting, and data analysis.

Job Duties II