Job Description
The work we do matters!
Hiring Agency:
Administrative Services - Agency 65
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
This is the second level of professional in the Network Operations Center series. Work requires general proficiency in network operations, security and user support and is conducted under limited supervision. Positions may troubleshoot problems that do not follow established patterns, so the cause is not obvious and established protocols do not work. Provides off-hour Tier 1 and some Tier 2 Service Desk support for 24/7 state agencies. Positions carry out defined work procedures and processes, using judgment to select the most appropriate technical guidelines and adapt them to accomplish new and complex tasks. Trains technical staff in standard policies and work processes.
Decision-making involves the same pre-determined questions and protocols; however, the complexity of decisions are greater involving program parameters, related protocols from other applications, timelines and personnel impacted by the decision. Judgment is used in escalating problems, contacting vendors or supervisors, communicating outage/remediation and emergency change information to users to maintain positive collaborative relationships, researching and planning various mitigation strategies, and documenting effective measures.
Look at what we have to offer!
• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% (that's not a typo!) state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment
At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!
Job Duties: Monitors a wide variety of information and network systems including, but not limited to, telecommunication circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications using diagnostic programs on networks to pinpoint problems and monitor overall network health. Isolate potential security vulnerabilities and provide data analysis to assist in incident resolution. Performs complex troubleshooting, fault isolation, root cause analysis, and incident management supporting IP networks and network hardware, ethernet, switches, routers, digital signaling, circuits, and related items/equipment. Resolves outages by isolating programs and escalating to appropriate technical personnel. Notify users and vendors of change management, issues, outages, and remediation status. Respond to Tier 1 Level and limited Tier 2 Level Service Desk requests for technical support from state users. Prioritize incidents in accordance with agency business requirements, OCIO policies and operational impact. Document all actions in accordance with standard policies and procedures. Create and maintain reports on usage of bandwidth, utilization of servers, uptime/downtime, and other crucial elements. Perform basic systems testing and operational tasks which may include installation of patches, network connectivity testing, script execution, etc. Develop and document standard operating procedures for use by Network Operations Center staff including development of processes to ensure consistent execution of repeatable tasks. Other duties as assigned and within the scope of the classification.
Requirements / Qualifications
Minimum Qualifications: Associate’s degree in computer science, information technology, or relevant field. Two years experience supporting and monitoring network systems or servers in an enterprise environment. Experience may be substituted for education on a year-for-year basis.
Other: Regular and reliable attendance required.
Work Schedule: Tuesday, Wednesday, Thursday, Friday, Saturday 10PM - 6AM
Knowledge, Skills, & Abilities:
Knowledge of: IT network design, planning, and analysis; server operating systems and network devices; network monitoring systems and cyber security; business continuity and technology recovery principles and processes. ITIL Service Management and Change Management. Lean Six Sigma.
Skill in: diagnosing and resolving complex network switching and routing issues; using network monitoring and management tools in a large-scale environment; troubleshooting infrastructure problems/risks.
Ability to: troubleshoot with capture tools and network protocol analysis; define and create process documentation; communicate technical concepts to non-technical employees; manage and prioritize multiple incidents with potentially competing priorities; effectively communicate over the phone, via email, IM, mass notification and in person; serve as technological resource to others; make independent decisions after evaluating numerous alternatives; effectively and consistently provide customer service and satisfaction.
If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.