Sr. Technical Support Associate

Qualifications:

• 8 years of experience in servicing complex X86 systems and components.
• Bachelor’s degree in Computer Science, Computer Engineering, and Electrical Engineering 
• Or an Associate’s degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components.
• Minimum 2 years of experience with Customer Support.
• Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
• Ability to solve problems and make decisions as necessary.
• Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions.
• Working knowledge of MS Suites with emphasis of Excel, PowerPoint & Project.
• Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies.
• Emphasize on break / fix and onsite Customer Service.
• Experience in communicating with internal and external customers to explain total solutions.
• Hands-on experience with Enterprise grade server hardware.
• Must be punctual and detail oriented.
• Strong written and verbal communication skills, project management skills, solid time management skills.
• The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines.
• Preferred certification in Windows, Linux and network protocols. 
• Must have valid license and reliable automobile