Job Description
We have many opportunities available on our other career site pages. Click here to link to our careers page!
Our banner is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a “Great Place to Work-Certified™” company. Innovation and brilliance – two things that set us apart. Join us!
The QC Manager is responsible for overseeing and managing the full quality control function across all stages of jewelry production. This includes developing QC protocols, ensuring adherence to company standards, executing quality audits, and guiding the QC team to ensure consistent product excellence. The QC Manager will collaborate with department heads across production, design, casting, polishing, and setting to resolve issues, streamline processes, and elevate product quality.Team Leadership & Management
· Lead, manage, and develop the Quality Control team, providing mentorship,
training, and performance oversight.
· Coordinate daily QC operations and ensure adequate coverage to meet produc
tion timelines.
· Foster a culture of accountability, precision, and continuous improvement.
Quality Inspection & Standards
· Oversee and perform inspections of finished jewelry, components, and in-
process work to ensure compliance with R2Net quality standards.
· Evaluate stones, settings, metalwork, assembly, durability, structural integrity,
sizing, and overall finishing.
· Ensure accuracy of product specifications including center stone parameters,
metal standards, prong security, and symmetry.
Process & Workflow Management
· Develop, refine, and enforce QC protocols, documentation standards, workflows, and inspection logs.
· Identify defects, trends, or deviations and communicate corrective actions to
production, casting, polishing, and setting teams.
· Partner with cross-functional departments to resolve quality-related issues and
support root-cause analysis.
Operational Excellence
· Drive continuous improvement initiatives to enhance product quality, reduce rework, and optimize efficiency.
· Lead and participate in quality audits and implement corrective and preventive
action plans.
· Ensure accurate reporting and tracking of QC metrics, KPIs, and inspection
outcomes.
Cross-Department Collaboration
· Collaborate closely with Production, Design, Merchandising, and Supply Chain
teams to align on quality standards and operational expectations.
· Provide expert quality insights to support product development, process
adjustments, and manufacturing decisions.
Don't forget, We have many opportunities available on our other career site pages. Click here to link to our careers page!