Job Description
Position Functions:
· Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives.
· Supervises driver performance to ensure proper balance is achieved with business needs and driver needs.
· Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations.
· Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.
· Maximize company profitability and revenue through appropriate equipment utilization.
· Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty.
· Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes.
· Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service.
· Coordinate with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
· Utilize systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity.
· Collaborate with other operational and support departments on various tasks.
· Yard duties as assigned.
· Proactively work to assist others in achieving the organization’s objectives.
· Collaborate with all levels of the organization to harness the collective intelligence of the workforce.
· Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.
· Proactively work to assist others in achieving the organization’s objectives.
· Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
· Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
· Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.