System Support Analyst

Under the direction of the Manager, Service Desk, the System Support Analyst provides advanced technical support to end users across the organization and helps ensure the reliable day-to-day operation of endpoint devices, user technology services, and designated business systems. This role resolves escalated technical issues, supports executives and key business users, and partners with other IT teams to maintain secure, stable, and efficient technology services. The ideal candidate brings strong troubleshooting skills, a customer-focused mindset, and the ability to support a broad range of hardware, software, access, and endpoint management needs in a fast-paced environment.