Trade Elevation Senior Investment Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for executing on client service activities by answering general inquiries, performing account maintenance, assisting with online access and website navigation, and executing and confirming trade orders initiated by self-directed clients. Key responsibilities include uncovering additional client needs, deepening existing relationships, and referring clients to partner businesses. Job expectations include 2 years expertise in trading, market mechanics, margin and options.

The Trade Elevation Senior Investment Consultant is a continuation of the Trade Elevation Senior Investment Specialist role. Associates selected for this role will support the Senior Investment Specialists with complex or unusual situations. The Senior Investment Consultants are responsible for handling processes and situations of the highest risk and complexity.

Responsibilities:

• Provide leadership for others on their team and across Consumer Investments.
• Provide solutions to trade disputes.
• Preapprove Trades.
• Review large orders.
• Research complaint and risk escalation.
• Ensure optimal outcome for both our clients and Merrill on all issues engaged on.
• Performs account maintenance, addresses online access requests, and prioritizes increasing overall client engagement and satisfaction through timely resolution and assistance with client inquiries
• Assists with product fulfillment and supervision requirements including maintenance for missed review and Not In Good Order (NIGO), funding, terminations, and withdrawals requests
• Engages in relationship building opportunities and partners with appropriate business counterparts when opportunities are identified

Required Qualifications:

• Present high performer on Trade Elevation with a history of demonstrated productivity across the functions of the team.
• Series 7,9,10,66 -Must obtain the 9/10 within 120 days

Desired Qualifications:

• Demonstrated understanding of dispute resolution.
• Working with associates across Consumer Investments to assist them with understanding of account mechanics and risk.
• Thorough understanding of markets, violations, margin and options as they apply to trading in customer’s accounts.
• Demonstrated ability to avoid errors.
• Practiced partnering with other teams/leaders for problem resolution.
• Experience presenting ideas and solutions to leadership.
• Displays a mindset for process improvement.
• Showcase consistent contribution across team needs on a daily basis.

Skills:

• Attention to Detail
• Critical Thinking
• Decision Making
• Emotional Intelligence
• Trading
• Active Listening
• Client Experience Branding
• Client Solutions Advisory
• Customer and Client Focus
• Oral Communications
• Account Management
• Prioritization
• Referral Identification
• Result Orientation
• Written Communications

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$41.82 - $43.36 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.