MS - IT Infra/Cloud - Senior Associate(Sr.Analyst) - Command Center Shift Lead #1 - operate
Job Description
Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
Senior AssociateJob Description & Summary
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Job Description – Command Center (L1.5 App & Infra Support) – Senior Associate
Additional Responsibilities:
Support enterprise Command Center operations providing L1.5 application and infrastructure monitoring, incident triage, and coordination. Ensure real-time visibility, rapid response, and service restoration across critical systems, acting as a bridge between L1 monitoring and L2/L3 support teams.
Minimum Degree Required:
Bachelors
Degree Preferred:
B. Tech CS / IT, BCA, BSC (Comp. Science)
Minimum Years of Experience:
5 to 8 Year(s)
Certifications Required:
ITIL v4 Foundation; Monitoring/Observability tools certification (preferred); Linux/Windows fundamentals;
Certifications Preferred:
Cloud fundamentals (AWS/Azure/GCP); SRE/Monitoring certifications;
Required / Mandatory Knowledge/Skills:
Monitor enterprise applications and infrastructure using observability tools (Splunk, Dynatrace, AppDynamics, SolarWinds);
Perform L1.5 incident triage, validation, and initial troubleshooting before escalation to L2/L3 teams;
Correlate alerts across application, server, network, and database layers to identify root cause;
Manage major incidents (MIM) by coordinating war rooms, tracking actions, and ensuring timely communication;
Analyze logs, metrics, and events to diagnose issues across application and infrastructure layers;
Support batch and job monitoring (Autosys, Control-M) and handle job failures and restarts;
Execute runbooks and SOPs for incident resolution and service restoration;
Ensure SLA adherence for incident response, resolution, and escalation timelines;
Perform health checks for applications, servers, databases, and network components;
Collaborate with application, infrastructure, network, and cloud teams for issue resolution;
Maintain dashboards and real-time monitoring views for service health;
Drive alert noise reduction and event correlation improvements;
Document incidents, RCA inputs, and operational procedures;
Support change validation, release monitoring, and deployment verification;
Participate in 24x7 shift operations and on-call rotations;
Preferred Knowledge/Skills:
Demonstrates strong analytical and troubleshooting skills across application and infrastructure domains;
Demonstrates ability to manage incidents under pressure and coordinate cross-functional teams;
Demonstrates experience with monitoring and observability platforms;
Demonstrates effective communication and stakeholder management;
Demonstrates ability to improve monitoring, automation, and operational efficiency;
Travel Requirements
Not SpecifiedJob Posting End Date
May 31, 2026