Job Description
Industry/Sector
Not ApplicableSpecialism
CustomerManagement Level
AssociateJob Description & Summary
At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.Those in customer sales and services at PwC will specialise in providing consulting services focused on customer sales and service strategies. You will analyse customer engagement processes, develop sales and service strategies, and offer guidance and support to help clients enhance their sales effectiveness, improve customer satisfaction, and drive revenue growth.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the Customer Consulting team you are positioned to drive impactful sales operations that enhance client engagement and performance. As a Senior Associate, you guide the execution of innovative strategies that empower teams to navigate complex sales environments and build lasting client relationships. This role offers the chance to collaborate with global clients, leveraging cutting-edge technology to transform sales processes and deliver exceptional results.
Responsibilities
- Analyze customer sales data to identify trends and opportunities
- Collaborate with teams to develop strategies for sales enhancement
- Support the implementation of sales processes and tools
- Conduct training sessions for staff on sales practices
- Maintain documentation of sales operations and processes
- Monitor sales performance metrics and provide insights
- Foster sturdy relationships with clients to enhance service delivery
- Stay updated on industry trends affecting customer sales and services
What You Must Have
- Master's Degree in Sales / Marketing / Strategy / Analytics
- 4 years of experience in a Sales or Sales consulting role
- Oral and written proficiency in English required
What Sets You Apart
- MBA in Sales, Marketing, Strategy, or Analytics preferred
- Demonstrating substantial experience in Sales Operations
- Supporting sales technology assessment and implementation
- Designing territory and channel strategies
- Conducting compensation analysis and benchmarking
- Developing enablement strategies and training programs
- Excelling in problem-solving and critical thinking
- Engaging effectively with clients and stakeholders
- Traveling to client locations as needed
Travel Requirements
Up to 40%Job Posting End Date