Customer Transformation Manager – Government and Public Sector

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Technology Strategy

Management Level

Manager

Job Description & Summary

About the role:
Our Customer Led Transformation (CLT) team within Government & Public Services (GPS) helps public bodies design and deliver modern, citizen-focused digital services. We work with a diverse range of public sector clients across all sectors to transform customer experience, drive efficiency, and improve
public outcomes through data-driven and technology-enabled solutions.

Our team is growing and we are looking to recruit people who are passionate about improving public sector customer experience through service redesign, operating model transformation and deployment of new technologies.

You will bring proven consulting experience and impactful customer experience improvement credentials.

What your days will look like:

• Customer operating model design and implementation for public sector organisations

• Designing and implementing technology solutions, with multi-disciplinary teams, for public sector organisations

• Driving pace and quality through robust agile delivery methods

• Working with teams that include our clients, UK colleagues and offshore delivery teams

• Working with technology alliance partners to bring the best solutions to clients and their maximising return on investment

• Taking ownership of deliverables and commercial decision-making throughout projects

• Working as part of the CLT team to deliver transformation programmes to our clients across the country.

• Establish effective working relationships directly with clients;

• Contribute to the development of your own and team's technical acumen;

• Keep up to date with local and national business and economic issues;

• Be actively involved in business development activities to help identify and research opportunities on new/existing clients;

This role is for you if:
This role is for you if you really care about this market and bring that passion to drive change to how you work. We would expect sector and capability experience in one or more of:

• Experience working with public sector organisations (e.g. local government, health, transport, central government) or in consultancy supporting public sector clients.

• Core consulting skills and a proven track record of delivering transformation, cost savings, or procurement improvements.

• You’ll also be able to show how your work has delivered real, measurable benefits – both financial and non-financial – for your clients or organisation.

• Strong problem-solving and analytical skills, with experience turning data into insight.

• Excellent communication, negotiation and influencing skills, including presenting to senior stakeholders and conducting commercial negotiations with suppliers.

• Familiarity with digital tools, data analytics, or emerging technologies like generative AI.

• Willingness to travel as needed to support clients on the ground.
   

What you’ll receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Coaching and Feedback, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Embracing Change {+ 22 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 40%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

May 12, 2026