Job Description
Overview
At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
Position Summary
The Digital Account Team Manager is the first formal people-leader in the Account organization, responsible for managing a team of Account Managers and ensuring consistency, quality, and exceptional client experience across their pod. This role balances hands-on coaching and development with strategic oversight of account health, team capacity, and cross-functional coordination.
This position is critical to delivering high-quality account management that connects marketing performance to property goals while building the next generation of account management talent.
Responsibilities
Team Leadership
• Directly manage a team of Account Managers through regular 1:1s, performance feedback, coaching, and individualized development plans
• Foster a culture of growth and accountability within your team
• Support hiring, onboarding, and training for team members
• Balance workload and bandwidth across the team; assign accounts and set priorities
Quality Assurance & Client Experience
• Review key client deliverables for tone, clarity, and alignment with expectations
• Ensure reporting narratives are consistent, accurate, and delivered on time
• Protect client relationships through proactive communication and issue resolution
• Support complex or high-priority client conversations as needed
Operations & Cross-Functional Coordination
• Handle escalations and remove blockers across Paid Media, SEO, Email, Creative, and Operations teams
• Assess account health quickly and prioritize interventions
• Partner with Digital leadership on team-wide updates, rollouts, and process improvements
• Manage basic capacity forecasting to ensure appropriate workload distribution
Education and Experience
• Bachelor's degree or equivalent combination of education and experience
• Five years of experience in account management, marketing coordination, or a client-facing role
• Property management or multifamily industry experience preferred
• Formal people management experience preferred
• Google Ads or Analytics certification preferred
• Knowledge of digital marketing channels including paid media, SEO, and email
• Knowledge of account management best practices within a client-services or agency environment
• Skilled in in GA4, NinjaCat, or similar reporting platforms
• Skilled in managing escalations and resolving client or internal issues efficiently and professionally
• Skilled in prioritizing workloads and balancing team capacity across multiple accounts
• Ability to communicate effectively both verbally and in writing
• Ability to coach, mentor, or lead team members
• Ability to assess account health quickly and determine appropriate interventions
Qualifications
Physical Requirements:
• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment
Work Environment:
• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices three or four days per week based on managers’ discretion.
• The office is an open setting which may include bright lights, constant noises and distractions.
Company Information
Join RPM Living and experience exceptional benefits designed to enhance your life.
- Weekly pay for all associates working onsite at an apartment community
- Comprehensive healthcare coverage available for all full-time, regular associates
- Employer-paid employee assistance, mental health, and wellness programs
- Ancillary benefits including critical illness, hospital indemnity, and accident insurance
- 401(k) with robust company match
- Opportunities for professional development, career growth, and role-based learning plans
- Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
- Paid time off plus floating holidays and volunteer days
- Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.
RPM Living is an Equal Opportunity Employer.