Job Description
FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
This role requires representatives to provide excellent customer service support to policy holders/financial service consultants via Contact Centre channels while also supporting other work rotations. To be able to respond to basic enquiries regarding life insurance.Customer Servicing:
- Ensure customers’ enquiries and requests are handled as per the stipulated performance standards and benchmarks.
- Resolve customers’ problems or complaints by applying appropriate skills and escalate the case to next level when necessary.
- Ensure all customer interactions are captured and logged in CRM system accurately.
- Follow up on all pending cases and ensure customers are updated on the resolution timely.
- Ensure meeting personal service targets in achieving service, productivity, and quality assurance level.
- Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements.
Automation & Workflow Optimization:
- Analyze existing manual and semi‑manual workflows to identify automation and efficiency opportunities.
- Design, build, test, and maintain automation solutions using Power Automate (Cloud and Desktop).
- Integrate automation with Power Query, Excel, SharePoint, SQL databases, and Power BI where applicable.
- Proactively enhance and optimize existing automation to improve performance and reliability.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.