Senior Director Cash Application

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Responsibilities:

To successfully execute this high-level strategic and operational mandate, focus on these four pillars:

1. Strategic Integration & Oversight

• Act as the primary liaison for banking partners to optimize lockbox services, reduce merchant processing fees, and ensure straight-through processing (STP) rates are high.
• Lead the integration of ERP systems (like SAP, Oracle, or Workday) with banking APIs to automate the flow of ERA/EFT data, reducing manual intervention. 

2. Operational Excellence

• Standardize the enrollment process for ERA/EFT to move away from paper checks. Implement automated workflows for unapplied cash to ensure credits are cleared within a 24–48 hour window.
• Establish strict internal controls for refund processing to prevent leakage and fraud. Use a dedicated research team to tackle aged "mystery" payments that stall month-end closing.

3. Global Workforce Management

• Balance your onshore team’s focus on high-complexity research and stakeholder relations with your offshore partner’s focus on high-volume, repetitive posting and data entry.
• Implement a robust Quality Assurance framework. Perform weekly audits on offshore output to ensure compliance with SOC1/SOC2 standards and internal SLAs.

4. Continuous Improvement

• KPI Tracking: Monitor Day Sales Outstanding (DSO), turnaround time for unapplied cash, and auto-post percentages.
• Strategic Roadmap: Shift the department from a "processing center" to a "value-add center" by using cash data to provide real-time liquidity insights to the Senior Leaders

​Leadership, Strategic Direction, and Business Impact

• Provide leadership and strategic direction on all Cash Application and Management activities, including oversight of day-to-day operations, banking oversight, integration management, and strategic direction.
• Direct operations and activities within Cash Applications and Management, including payment posting, web access, ERA/EFT enrollments, payments research, quality assurance/auditing, unapplied cash, refund processing. 
• Provide leadership and oversight to both onshore and offshore staff.
• Impact to company performance and external clients for, revenue accruals compliance and success

Strategy Implementation

• Ability to leverage people, processes and technology to drive efficient workflow processes
• Production/inventory of all service lines and workflow processes
• Accuracy/Compliance - Edit/Audit management for all service lines and workflow processes
• Maintain relationships with third-party vendors including offshore global partners, and multiple banking institutions.
• Global vendor management oversight

Knowledge, Skills, and Abilities:

• Strong analytical, critical, thinking and problem-solving skills.
• Self-Motivated, well organized and able to plan and manage multiple priorities.
• Financial Acumen
• Ability to analyze financial data, trends to maximize cash optimization.
• Extensive knowledge of revenue cycle processes as a whole to maximize efficiency and effectiveness of cash posting strategies and workflows.
• Adaptability: Able to adapt to changes in technology, regulations and business process and protocols to ensure cash application processes remain effective and compliant. Industry expert in best practice cash application methodologies and strategies.
• Advanced analytical and problem solving skills in highly complex environments
• Strategic Foresight and Planning - Forward thinking with the ability to strategize and optimize automation workflows and innovative processes.
• High Autonomy, strategy and critical thinking.

EDUCATION (Required and/or Preferred):

• High School Diploma Required/Professional degree and or equivalent experience
• Bachelor's Degree, preferred

FIELD OF STUDY:

• Business
• Health related field

WORK EXPERIENCE/QUALIFICATIONS:

• 8+ years of leadership experience required
• 8+ years of strategic direction/planning
• Experience partnering with global vendor management teams including oversight of off-shore operations
• Compliance audit oversight and experience in a complex, global environment
• Experience managing a team of 4+ on shore

PRIMARY LOCATION:

• Dallas, TX

Pay Range:

83,645.00 - 123,816.00 USD annually

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

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We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Visit our website for further information. https://myscpbenefits.com/

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