Job Description
At Worldpay, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you Worldpay?
About the role:
As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery
About the team:
What you will be doing:
• Ensure a positive and consistent relationship for one or more assigned clients
• Serve as primary point of contact to support problem resolution and ensure client retention
• Develop strong working relationships with assigned clients and Worldpay resources
• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts
What you will need:
The ability to establish and maintain effective working relationships, both internally and externally
Strong organizational and time management skills
Solid knowledge of Ecommerce Payment Processing products and related services
A strong aptitude for analyzing and solving problems
Experience working with mid-tiered accounts, delivering consistent and high-quality client support
Prior banking or finance-related experience is a plus
A proactive mindset, with a focus on effectiveness and a strong willingness to learn, contribute, and deliver results
Added bonus if you have:
What we offer you:
At Worldpay, we are as committed to growing our employees’ careers as our own business. We offer:
• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits