Job Description
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
Leadership & Culture
- Act as a senior leader within the hotel, contributing to overall strategy, culture, and performance
- Build, inspire, and lead a high-performing FOH team through coaching, development, and accountability
- Foster a high-energy, positive, and solution-oriented culture with a strong “yes” mindset
- Partner closely with the Executive Chef to ensure seamless FOH/BOH collaboration and unified vision
- Champion an environment of creativity, innovation, and continuous improvement
Restaurant, Bar & Retail Experience
- Lead all front-of-house operations across restaurant, bar, coffee/retail shop, and private dining spaces
- Elevate service standards with strong attention to detail
- Curate and evolve the beverage program including wine, beer, spirits, and non-alcoholic offerings
- Stay ahead of F&B trends and the competitive set in Whitefish; implement enhancements to maintain market leadership
- Ensure all outlets deliver consistent, high-quality, and memorable guest experiences
Events & Banquets
- Oversee all banquet and event operations including weddings, corporate events, and social functions
- Maximize utilization and revenue of 19,000+ sq ft of total indoor event space
- Collaborate with Sales and Culinary teams to design exceptional event experiences
- Ensure flawless execution of all events with strong attention to detail, timing, and guest satisfaction
Revenue Growth & Programming
- Drive revenue through innovative programming including seasonal events, themed dinners, and local partnerships
- Plan and execute signature events (e.g., holiday brunches, wine dinners, community activations)
- Develop sales strategies, upsell initiatives, and incentive programs to increase average check and profitability
- Leverage local partnerships with breweries, distilleries, and wineries to enhance offerings and drive traffic
Financial & Operational Excellence
- Own and manage F&B financial performance including revenue, labor, cost of goods, and profitability
- Participate in budgeting, forecasting, and P&L management
- Monitor daily, weekly, and monthly financial reports and adjust operations accordingly
- Maintain strong cost controls including labor management, inventory, and portion control
- Oversee ordering, receiving, and inventory of all FOH supplies, alcohol, and equipment
Guest Experience
- Lead by example in delivering exceptional, personalized guest service
- Actively engage with guests to gather feedback and build relationships
- Respond to and resolve guest concerns quickly and professionally
- Drive improvements in guest satisfaction scores and online reputation
Team Management
- Oversee recruitment, onboarding, training, scheduling, and performance management of all FOH staff
- Ensure proper staffing levels aligned with business demand
- Develop future leaders within the F&B team
- Maintain accurate timekeeping, payroll, and compliance with labor standards
Compliance & Standards
- Ensure compliance with all federal, state, and local regulations including responsible alcohol service
- Maintain cleanliness, safety, and sanitation standards always
- Uphold Pursuit brand standards and operational procedures
- Support sustainability initiatives aligned with Pursuit’s “Promise to Place” philosophy
Skills & Abilities
- 4+ years of progressive Food & Beverage leadership experience in full-service or luxury hotels/resorts
- Strong experience in banquet/events operations and high-end dining environments
- Proven expertise in bar and beverage program management
- Demonstrated success driving revenue growth and managing profitability
- Strong leadership presence with the ability to inspire and develop teams
- Excellent interpersonal, communication, and problem-solving skills
- High energy, positive attitude, and creative mindset
- Strong business acumen with experience in budgeting, forecasting, and P&L management
- Knowledge of POS systems and restaurant management software
- Ability to thrive in a fast-paced, dynamic environment
- Commitment to exceptional guest service and operational excellence
- Organized with strong attention to detail
- Flexible, adaptable, and solutions-oriented
Compensation range for this role is between $65,000 and $75,000.
This role features a full suite of benefits including medical, vision, dental, 401K with employer match, and more!
About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.