Job Description
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
Essential Duties and Responsibilities:
- Arrives to work on time and in proper uniform.
- Works the majority of shifts to provide efficient coverage of desk and hotel operations.
- Keeps open lines of communication with Lodging Operations Manager, Housekeeping and Maintenance to ensure efficiency of hotel operations.
- Answers inquiries pertaining to hotel policies, services and reservations for rooms and outside activities.
- Greets VIP guests and keeps General Manager informed of all unusual or important happenings.
- Resolves all customer complaints to the satisfaction of both the guest and GPI.
- May assist the Housekeeping team to ensure lobby and public areas are clean.
- Is an active member of the Safety & Emergency Action Team.
- Must be knowledgeable of Glacier National Park and all of its facilities and activities so that information passed to guests is informative and accurate.
- Enforces and follows all Company policies and regulations.
- As needed, drives a Pursuit Shuttle for Guests and staff.
- Assists in other departments or with other job duties as requested or necessary.
This list of duties is intended to be representative of many of the tasks associated with this role.
However, Pursuit and The Glacier Park Collection reserve the right to modify, add, remove, or
otherwise change duties at their discretion based on the needs of the business.
CANDIDATE REQUIREMENTS
Ideal Experience
- Hotel/Hospitality/Tourism Management degree or 2-3 years’ related management experience.
- 1-2 years previous hotel front desk experience preferred.
- Excellent communication & interpersonal skills required.
- Must possess ability to multi-task and remain calm under pressure.
- Must be able to effectively lead and motivate a diverse staff.
- Must be team-oriented, positive and a good leader who models the way to lead by example.
- Must possess efficient organizational skills.
- Must be pleasant, helpful, friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
- Must be able to handle guest concerns in a tactful and caring manner and present positive win-win choices.
- Knowledge of common office machines, i.e., computers, calculators, cash registers, etc. required.
- Must possess neat and pleasant grooming habits.
- Must have a Valid Drivers License and must pass Drivers Training.
Critical Competencies
- Must communicate clearly, both verbally and in writing, with a solid attention to detail.
- Must bring a keen eye for detail, organization, safety and cleanliness to improve GPC operations
- Must bring a positive, helpful, team-oriented, “we can do this together” attitude to all aspects of the job that inspires others
- Must exhibit a real curiosity about the business for GPC and for Pursuit overall
- Must ask good questions and drill down into details to improve the business
- Must process information quickly and take initiative to recommend solutions to challenges
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
The successful candidate must be willing to relocate to Montana and must be eligible to work in the United States. Pursuit is an Equal Opportunity employer.
Work Environment
- Front Desk/Lobby area of National Park motel.
- Remote setting.
- Job requires frequent sitting, standing and walking.
- Overnight shift from 10PM-6AM.
- Job may require assisting with luggage, bag pulls, and occasional trips up and down stairs, while lifting in excess of 25lbs. Lifting or carrying up to 50lbs. may be necessary.
- Elevators are not present.
- Non-smoking environment.
- Overnight Shuttle Driving as needed.
The starting wage for this role is $21.00/hour.
About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.